How we handle your data.

This policy describes how New York Limo, LLC(“New York Limo,” “we,” “us”) collects, uses, and shares information when you visit newyorklimo.net, book a ride, or interact with our dispatch and chauffeurs.

It applies to riders, people who book on behalf of riders (executive assistants, parents, event coordinators), and anyone who contacts us through the website, phone, SMS, WhatsApp, or email.

To provide service, we collect:

• Reservation details: pickup and dropoff addresses, date and time, passenger count, vehicle preference, flight number (for airport pickups), and any special requests (child seats, language preference, accessibility needs).
• Contact information: name, email address, phone number.
• Payment information: card data is collected and stored by our payment processor (Stripe) — we never see or store full card numbers on our servers.
• Communications: SMS, WhatsApp, email, and recorded phone calls to dispatch, retained for service quality and dispute resolution.
• Account data (corporate accounts only): employer name, billing contact, billing terms, saved rider profiles.
• Website usage:IP address, browser type, pages visited, referring URL, and approximate location (via analytics tools — see “Third parties” below).

• To dispatch chauffeurs, confirm reservations, and execute rides
• To send booking confirmations, reminders, and receipts
• To process payments and prevent fraud
• To respond to inquiries and resolve disputes
• To improve the website (analytics) and to send service updates or promotional material (with opt-out)
• To comply with legal obligations (tax records, law enforcement requests, court orders)

We share data only with vendors who process it on our behalf to deliver the service:

• Stripe — payment processing
• Meta (WhatsApp) — WhatsApp Business messaging
• Resend — transactional email (confirmations, receipts)
• Google — Maps Platform (address autocomplete, distance and duration estimates), and Google sign-in if you choose it
• Anthropic — AI assistant in the website chat; chat messages are processed to answer your question
• Supabase — secure database hosting for reservations and customer accounts
• Vercel — website hosting
• Limo Anywhere — dispatch and fleet management (reservation data is re-keyed into Limo Anywhere by our dispatchers)

We do not sell rider data. We do not share rider data with marketing partners outside the vendors above without your explicit consent.

We use first-party cookies for essential site functions (sign-in sessions, reservation access, chat and saved-quote continuity). We do not use third-party analytics or advertising cookies.

We honor the Global Privacy Control signal.

Depending on where you live, you may have the right to:

• Request a copy of the information we hold about you
• Correct inaccurate information
• Delete information (subject to legal retention obligations like tax records)
• Opt out of marketing communications
• For California residents: rights under the CCPA, including opt-out of “sale” or “sharing” of personal information (we do not sell)
• For EU and UK residents: rights under GDPR, including portability and the right to object to processing

Email contact@newyorklimo.net to exercise any of these rights. We respond within 30 days.

• Reservation records: 7 years (per IRS retention guidelines for business records)
• Payment records: 7 years
• Marketing contact data: until you unsubscribe
• Website analytics: as configured in the respective tools (typically 14–26 months)

We use industry-standard encryption (TLS for data in transit, AES-256 at rest), restrict access to rider data on a need-to-know basis, and require multi-factor authentication for all staff accounts. No system is perfectly secure; in the event of a breach affecting your information, we will notify you and applicable authorities as required by law.

Our service is not directed to children under 13. Riders under 13 travel as passengers under the booking of a parent or guardian; we do not knowingly collect information directly from anyone under 13.

We may update this policy from time to time. Material changes will be announced on this page and, for customers with active reservations, by email.